Return and Refund Policy

We want you to be satisfied with your purchase from Halcione Consumer Trading Goods (“Halcione,” “we,” “us,” or “our”). This Return and Refund Policy explains how returns, exchanges, and refunds are handled for orders placed through https://halcionetradinggoods.com/.

1. Eligibility for Returns

You may request a return, exchange, or refund if:

• The item(s) received are damaged, defective, or wrongly delivered (wrong product, size, or variant); or
• The item(s) received are incomplete compared to your confirmed order.

To be eligible, you must contact us within seven (7) calendar days of receiving your order.

2. Non-Returnable Items

Due to the nature of our products, the following are not eligible for return or refund, except where the item is defective or as required by law:

• Items that have been opened, used, or are no longer in their original packaging and condition;
• Bulk/wholesale orders that were correctly fulfilled according to the confirmed order details;
• Custom, made-to-order, or special-order items;
• Clearance or final sale items;
• Change-of-mind requests, or orders where the customer selected the wrong quantity, size, or specification.

3. How to Request a Return

To request a return, exchange, or refund:

1. Email us at halcione.cgt@gmail.com with your order number, a description of the issue, and clear photos of the item(s) received (including packaging, if damaged).
2. Our team will review your request and respond within 3–5 business days.
3. If approved, we will provide instructions for returning the item (if applicable) or proceed directly with a replacement or refund.

Please do not send items back to us before receiving confirmation, as unauthorized returns may not be accepted.

4. Resolution Options

Once a return is approved, we will offer one of the following, depending on the situation and your preference:

• Replacement of the item with the correct or non-defective product;
• Exchange for another available product of equal value;
• Refund to your original payment method or via bank transfer/other agreed method.

5. Refund Processing

• Approved refunds will be processed within 7–14 business days of approval, depending on your payment method and your bank or payment provider’s processing times.
• Delivery fees are non-refundable unless the return is due to our error (e.g., wrong or defective item shipped).
• For bulk/wholesale orders paid via deposit or installment, refunds will be calculated based on amounts actually received.

6. Return Shipping Costs

• If the return is due to our error (damaged, defective, or incorrect item), we will cover the cost of return shipping.
• If the return is for any other approved reason at our discretion, return shipping costs may be the customer’s responsibility.

7. Damaged or Defective Items

If your order arrives damaged due to shipping, please keep all original packaging and materials, and notify us within 7 calendar days with photos. This helps us process your claim quickly and, where relevant, file a claim with our courier partner.

8. Contact Us

For questions about this Return and Refund Policy or to start a return request, contact:

Halcione Consumer Trading Goods Room 204 Flore Bldg., A.C. Cortes Avenue, Guizo, Mandaue City, Cebu, Philippines Phone: (+63) 906 931 7565 Email: halcione.cgt@gmail.com

9. Changes to This Policy

We may update this Return and Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.